UDsS Agency is a startup specialized in finding freelance ICT Experts for our clients.
We will provide you with the best IT System, Cloud, and Network engineers from Western Balkans 

 

Our services

Forget about IT worries and focus on your business and your customers! We deliver everything you need to stay productive, efficient, and secure! Our talented crew of technology superheroes laser-focused on your business’s success. From supercharging your productivity and monitoring your network 24/7 to providing proactive IT support.

 

NOC

Our NOC keeps your business network at peak performance 24/7/365. Our experts will manage and proactively maintain all your network hardware and software, including servers, databases, firewalls, cloud networks, etc.

 

Infrastructure Support

We keep your infrastructure at peak performance, while you focus on growing your business. No matter your type of IT environment (cloud, hybrid, on-prem), we’ll optimize your network systems and devices for your operational needs to help you achieve your strategic goals more efficiently.

Backup & Data Recovery

We’ll back up your data and IT systems and provide clear, step-by-step contingency plans to keep you operational during a crisis and quickly return to full functionality afterward.

Our Mision 

 

We are helping businesses in transforming their current services from reactive to proactive and provide a modern experience that is innovative and future-ready.

Let us handle your IT
Higher productivity and profits reduced downtime and costs — it all starts with a free consultation.

Team
Our talented crew of technology superheroes is designed to cover every need that our partners have. It’s made of: System, Cloud, and Network engineers,  that will bring to your organization overall 20+ years of experience with various IT projects, specialized and certified with major IT vendors: Microsoft, Linux, Dell, HP, VMware, Veeam, Cisco, RedHat, Data Protect, Oracle, Palo Alto, Check Point and many more.

What We Do

 

Company


UDsS stands for Unified Data solution & System! UDsS Agency is a startup specialized in finding freelance ICT Experts for our clients.
We are specializing in providing our clients the best IT System, Cloud, and Network Enginers, for their projects that need to be outsourced. 


We are focused on MSP-ITO  with the mission of improving organizational performance and effectiveness with the complete life cycle of IT. We are helping businesses in transforming their current services from reactive to proactive and provide a modern experience that is innovative and future-ready.

 

Forget about IT worries and focus on your business and your customers! We deliver everything you need to stay productive, efficient, and secure!
Our talented crew of technology superheroes laser-focused on your business’s success.

From supercharging your productivity and monitoring your network 24/7 to providing proactive IT support.

 

We provide support across the entire IT spectrum, from optimizing resources to maintaining infrastructure to migrating to the Cloud.

MSP Services

What are the MSP  services?

You might have read the term ‘MSP’ and wondered what it means. The abbreviation stands for ‘managed service provider’. This is a concept in which businesses outsource certain services to specialist companies. Outsourcing has long been understood as a cost-cutting move.

Business processes are very important, if you want them qualitatively your infrastructure must be effectively and efficiently managed. Without experts maintaining your dynamic IT environment, your business can be plagued by resource drains, inefficiencies, and endless interruptions.

 

Our top services:​​​​​​

  • MANAGED INFRASTRUCTURE 
  • MANAGED M-365 & AZURE CLOUD
  • MANAGED NOC
  • MANAGED BECKUP& DATA RECOVERY 
  • MANAGED VIRTUALIZATION ​​​​​ 
  • MANAGED DATA CENTER 

 

Key Benefits of  UDsS Managed IT Services:

  • Unlimited Expertise- Our team has experience and knowledge from a variety of different industries. We keep your business relevant and on track with continually evolving technology, support, and productivity demands. Let’s face it, no small or medium-sized business can afford to fall behind with technology trends in today’s business world.
  • Controlling Costs-Save money by managing your operating costs with flat-rate, predictable monthly expenses.
  • Focus on Business-By reducing the worry associated with IT, you can focus your efforts towards more important initiatives and growing your business.
  • Risk Management-Monitoring for technical problems before they occur will avert costly network failures and identify trouble early.

 

 

Managed M-365 & Azure  

 Cloud Services provide support for broad technology solutions lifecycle management capabilities for physical, virtual, and cloud-enabled environments. Or cloud experts can handle IaaS, PaaS, or SaaS, in a private, hybrid, or public  (Azure, AWS, Google) environment. 

 

 Our approach to M-365  & AZure Services:

  • Identity-Identify business requirements and the ideal platform(s)
  • Plan-Plan the seamless deployment and migration of users
  • Migrate-Implement the solution(s) and migrate end users seamlessly and with minimal impact
  • Support-Assist our customers to support and manage the deployed solutions
  • Review-Conduct periodic reviews of the deployed solution(s) to identify beneficial changes

 

Managed Services for M-365:

 

  • Onboarding program to provide configuration recommendations and to establish a best practice configuration baseline
  • Unlimited break/fix and day to day service requests for the following:
  • Guided initial Active Directory configuration or access to project resources.
  • User modifications including setting up mailboxes, file storage, and licenses.
  •  Service configuration modifications.
  • Office 365 policy modifications.
  • Security & Distribution modifications.
  • Custom Domain modifications.
  • Application of company branding.
  • Desk-to-Desk troubleshooting and managed escalation to Microsoft.
  • Regular account reviews to ensure best practice Office 365 tenant configuration and security posture.
  • Best practice configuration of Office 365 services
  • Unlimited managed cloud backup of Exchange Online, OneDrive for Business.

 

Managed Services for Azure:

  • Help to migrate to Azure with minimal risk and disruption
  • Set milestones for each phase of activity with the customer
  • Capture application and network dependencies
  • Using industry-leading and native tools in-life and for migration
  • Acceptance testing of the migrated environments
  • 24/7 Azure Support, Monitoring, and Proactive Maintenance

  • Cloud server and Virtual Machine management

  • Server and application patching management & storage

  • VM consumption and recommendations

  • Backup and Disaster Recovery

  • Azure IaaS/PaaS/SaaS Applications

 

 

Managed Infrastructure 

UDsS will keep your infrastructure at peak performance, while you focus on growing your business. No matter your type of IT environment (cloud, hybrid, on-prem), we’ll optimize your network systems and devices for your operational needs to help you achieve your strategic goals more efficiently. We’ll keep your entire infrastructure available, up to date, and secure 24/7, while you focus on delivering quality work and serving your customers.

On-Premise Infrastructure

  • 24/7 Support, Monitoring, and Proactive Maintenance
  • Server patch management & security
  • Regular environment health checks
  • Desktop patch management & security
  • Automation of new device deployment

Network Operations Center 

Our Managed Network Operations Center-NOC,  keeps your business network at peak performance 24/7/365. Our experts will manage and proactively maintain all your network hardware and software, including servers, databases, firewalls, cloud networks, and more. Your network will always be available and your applications and systems will deliver consistently improved performance that translates into increased productivity and efficiency.

 

Key Benefits:

  • Cost savings with proactive maintenance and fast issue resolution to prevent expensive problems
  • Time savings as your staff and IT team can focus on your organization’s value-generating tasks
  • Increased productivity thanks to maximum uptime
  • Increased security and compliance with intrusion prevention and detection, advanced firewalls, policy management, and more

Network Infrastructure

  • Network configuration management
  • Router, switch & access point monitoring
  • Patching & maintenance of switches, routers, access points
  • 24/7network security management
  • Development and support of VLAN

Backup & Data Recovery

Our Managed Backup & Data recovery strategies and services ensure your business continuity in the event of an unplanned interruption. We’ll back up your data and IT systems and provide clear, step-by-step contingency plans to keep you operational during a crisis and quickly return to full functionality afterward. Your employees will know how to safely react in an emergency, your customers and stakeholders will be confident and your business's future will be protected.

 

Key benefits:

  • Proactive 24/7 monitoring, expert consultation, and encrypted cloud storage, backed by regular testing and software updates.
  • Automatically replicated backups locally and in the cloud, with built-in archiving for on-demand restoration.
  • Rapid data recovery that minimizes downtime and keeps productivity high.
  • Advanced Security, we use robust data encryption tools to prevent theft or unauthorized access while giving you peace of mind.

Managed Virtualization

UDsS engineers are experts in server virtualization! Virtualization uses a software application to divide one physical server into multiple isolated virtual environments. A virtual private server is shared by multiple users who each have control over it. Essentially, virtualization converts one physical server into multiple virtual machines that can each run on their operating system. 

 

Key Benefits: 

  • Reduce Costs – Optimizing your server eliminates the need for additional servers as your business continues to grow.
  • Speed Up Performance – Running on multiple isolated virtual environments rather than one physical machine speeds up applications, programs, and files on your computer, making employees more efficient.
  • Improve Disaster Recovery – No business wants to encounter a disaster with their technology and risk losing pertinent information. With server virtualization, a virtual server can be moved from one server to another quickly and safely.
  • Increased Productivity – Having fewer physical servers means there are fewer of them to maintain and manage. Also, computer programs that used to take hours can now be deployed in minutes. This allows your IT staff to focus on more important initiatives and enables your employees to focus on your business.

 

 

 

DevOps Consulting 

Our DevOps experts can manage a network of servers and data centers any were in the world. We configure, secure, and deploy the Cloud platform across the global grid. Teams under this umbrella are System Engineers, Network Administrators, and NOC. Our client relies on us to hold the line on the front by keeping all hands on the infrastructure.

 

Key Benefits:

  • Continuous integration
  • Automated software delivery
  • Wider use of version control with shorter iterations
  • Repository management
  • Ongoing monitoring with merging and code review
  • The cultural shift in the market by removing the barrier between two teams

 

 

 

Our Partners 

 

 

Omega Connections was established in 2009 to explore the ICT market in the region of Central and South-Eastern Europe and place our services and expertise at disposition to selected strategic partners. We assist and advise our partners in the acquisition process of new customers, help their marketing and sales strategy, facilitating the path to success. The collected experience and know-how, from projects and business opportunities, are a precious asset we place at the disposal of interested companies. Our network of local partners engaged not only in the ICT sector, is an additional important layer and a prerequisite to achieving the goals. The region we are focused on is extremely challenging and requires professional knowledge and high flexibility. There are historical, legal, cultural, and economical factors that make this region and specific countries, unique, difficult, but also amazing for business.

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